This guide will go through the steps of providing screenshots on a Windows computer. These screenshots can help explain the problem you are facing and help us communicate more clearly.
Video Example:
Instructions:
1. Open the Snipping Tool application. This is included in all Windows devices.
2. Select New
3. Your cursor will become a target. Click and Drag the area you wish to capture in a screenshot. Release the click to capture.
4. The screenshot preview will open. Save the screenshot as a file.
Learn more on the Patriot Knowledge Center: Freshservice - IT Support