How to Disable / Enable Cached Mode - Outlook Desktop

The following guide will show you how to disable/enable cached mode in the Outlook Desktop version. While troubleshooting Outlook issues, we may ask you to enable/disable cached mode.

Please only follow these steps if instructed by the IT Team.

Video Example:

Instructions:

1. Select File.

2. Select Account Settings.

3. Select Account Name and Sync Settings from the drop-down menu.

4. Select the checkbox for “Used Cached Exchanged Mode…”

5. Select Next.

6. Select Done.

7. Close and reopen Outlook.