This guide will go through the steps of creating a mail profile. A new mail profile can resolve a lot of different issues in Outlook.
Do not delete any mail profiles! If you need assistance, feel free to reach out to us.
Please see the below video guide and the proceeding steps
1. In Outlook, select File.
2. Then select Account Settings, and then Manage Profiles from the drop-down menu.
3. The Mail Setup - Outlook window will open. Select Show Profiles...
4. Another new window will open. Select Add.
5. Type in a new profile name (Outlook2 for example) and press OK.
6. If your email account is automatically filled, select Next. You may be prompted for your password.
Otherwise, go to the Manual Setup section of this guide, below.
7. Your profile will be set up. This process may take a few minutes. Once its completed, a congratulatory message will appear. Make sure to uncheck Set up Outlook Mobile on my phone. Then select Finish.
8. Under Always use this profile, select the new profile. Then select Apply and OK.
Restart your Outlook.
Manual Setup
If your email did not automatically fill in, follow the below video and the proceeding steps, then continue with 8 above.
Select Manual Setup and then Next.
Select Microsoft 365 and enter your email address.
Continue with Step 7 above.
For more information, please visit the Microsoft 365 Resources on the Patriot Knowledge Center.